Privacy Policy

At AltorLab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

Information We Collect

• Room photos uploaded by you for AI processing and redesign generation
• Email address provided for payment receipts and service communication
• Payment information processed through Razorpay (we do not store card or UPI details)
• Usage analytics collected through Google Analytics 4 (GA4), such as page views and interaction data

How We Use Information

• To process your room photos through our AI service (Replicate API) and generate redesigns
• To process payments and deliver receipts
• To provide customer support and respond to requests
• To improve service quality, performance, and user experience

Payment Processing

Payments are securely handled by Razorpay. We do not store your full card or UPI credential details on our servers. Razorpay processes and stores payment data in accordance with its own privacy policy and regulatory obligations.

Data Retention

Room photos uploaded for processing are automatically deleted after 7 days. Payment records are retained as required by law for tax and accounting purposes. Email addresses are retained for customer support and communication unless you request deletion.

Third-Party Services

We use the following third-party services to operate our platform:

• Razorpay — Payment processing
• Replicate API — AI image processing for room redesigns
• Google Analytics 4 — Usage analytics and performance monitoring
• Vercel — Website hosting and infrastructure

Analytics and Cookies

We use GA4 to understand aggregate usage patterns and optimize user experience. Analytics tools may use cookies or similar technologies to measure interactions. You may control cookie behavior through your browser settings.

Data Sharing

We do not sell, rent, or trade your personal data. We share data only with essential service providers required to operate our platform (payment processors, AI providers, hosting providers), and only to the extent necessary for service delivery and legal compliance.

Your Rights

You have the right to request deletion of your personal data at any time. To exercise this right, please contact us at hello@altorlab.org.

Contact

For privacy-related questions, contact us at hello@altorlab.org.

Last updated: March 2026